Good to know
CHECK-IN
Your room will be ready from 3:00 PM onwards.
However, feel free to arrive in the morning for skiing or hiking.
Our reception is open from 7:00 AM to 9:30 PM.
If you plan to arrive after 9:30 PM, please let us know in advance.
However, feel free to arrive in the morning for skiing or hiking.
Our reception is open from 7:00 AM to 9:30 PM.
If you plan to arrive after 9:30 PM, please let us know in advance.
CHECK-OUT
We kindly ask you to vacate your room by 11:00 AM on the day of departure.
If you wish to check out later, please arrange this with the reception.
If you wish to check out later, please arrange this with the reception.
Vacation with Dogs
Enjoy the following amenities in your room:
Dog blanket
2 feeding bowls with a bowl mat
Door hanger
We charge a daily fee of €30.00 per dog, excluding food.
Please understand that dogs are not allowed in the wellness area or restaurant.
Please note that dogs are only travel on public transport with a muzzle and leash.
Dog blanket
2 feeding bowls with a bowl mat
Door hanger
We charge a daily fee of €30.00 per dog, excluding food.
Please understand that dogs are not allowed in the wellness area or restaurant.
Please note that dogs are only travel on public transport with a muzzle and leash.
Luggage Storage
If you arrive early and your room is not ready yet, or if you don’t want to leave right away on the day of your departure, we will gladly store your luggage.
E-charging Station
Does your car need a good charge?
No problem – at one of the public charging stations in our car park in front of the hotel.
No problem – at one of the public charging stations in our car park in front of the hotel.
Wi-Fi
Whether in the spa, restaurant, or in your room – enjoy free Wi-Fi throughout the entire hotel.
Steffis Spa
Our Steffi’s Spa is open from 8:00 AM to 8:00 PM.
Our Finnish sauna, bio sauna, and steam bath are heated from 2:00 PM to 8:00 PM. (from age 14)
Our wellness area is intended as a place of peace and relaxation. Therefore, we kindly ask for your understanding that children under 14 years are not allowed after 5:00 PM.
Our Finnish sauna, bio sauna, and steam bath are heated from 2:00 PM to 8:00 PM. (from age 14)
Our wellness area is intended as a place of peace and relaxation. Therefore, we kindly ask for your understanding that children under 14 years are not allowed after 5:00 PM.
Massagen
We offer a variety of massages tailored to your individual needs.
We recommend booking your preferred appointment before your arrival.
info@steffisalp.at
We recommend booking your preferred appointment before your arrival.
info@steffisalp.at
Ski Rental
The "Sport Jug" sports shop is located directly in the hotel.
Open daily from 8:30 AM to 5:00 PM.
Open daily from 8:30 AM to 5:00 PM.
Cancellation Policy
Winter
Cancellations and changes to your booking are free of charge up to 1 month before arrival.
Within the last month up to 1 week before arrival, we charge 70% of the agreed travel price.
Within 1 week before arrival, we charge 100% of the agreed travel price as a cancellation fee.
Travel insurance:
It is not uncommon for things to turn out differently than you think and the booked vacation has to be canceled or cut short prematurely. We would like to spare you and ourselves the associated costs and hassle. We therefore recommend you to take out the hotel cancellation insurance from Europäische Reiseversicherung, which provides you and your fellow travelers with the best possible protection, without a deductible and including helicopter rescue after an accident on site. Conclude here easily.
Please also note that we will charge the contractually owed cancellation costs in the event of a cancellation or curtailment. If you do not take out cancellation insurance, you will have to bear these costs yourself.
Cancellations and changes to your booking are free of charge up to 1 month before arrival.
Within the last month up to 1 week before arrival, we charge 70% of the agreed travel price.
Within 1 week before arrival, we charge 100% of the agreed travel price as a cancellation fee.
Travel insurance:
It is not uncommon for things to turn out differently than you think and the booked vacation has to be canceled or cut short prematurely. We would like to spare you and ourselves the associated costs and hassle. We therefore recommend you to take out the hotel cancellation insurance from Europäische Reiseversicherung, which provides you and your fellow travelers with the best possible protection, without a deductible and including helicopter rescue after an accident on site. Conclude here easily.
Please also note that we will charge the contractually owed cancellation costs in the event of a cancellation or curtailment. If you do not take out cancellation insurance, you will have to bear these costs yourself.
Parking
For the duration of your stay, a free underground parking spot is available to you, which you can use upon arrival.
Simply drive up to the underground parking entrance and ring the bell. We will open the gate immediately! The reception is located on the 1st floor.
Simply drive up to the underground parking entrance and ring the bell. We will open the gate immediately! The reception is located on the 1st floor.
Gym
The hotel features a small but well-equipped fitness studio with a bike, treadmill, stepper, strength training station, and weights, all from Technogym.
